BOSQIE Sp. z o.o. ul. Letnia 8, 11-600 Węgorzewo, entered into the Register of Entrepreneurs of the National Court Register by the District Court for Olsztyn, VIII Economic Department of the National Court Register – under the number KRS 0000751196, NIP: 8451992396 REGON: 381436044, allows you to buy goods via the electronic network (Internet) – via the Internet Internet address: www.bosqie.com (“STORE”). The administrator of personal data of the Store’s customers is Bosqie Sp. z o.o. with headquarters in Węgorzewo, address: 11-600 Węgorzewo, ul. Summer 8
These Regulations are addressed to all users of the Store and define the rules for registering and using the Store’s account, placing orders in the Store and the rules for concluding contracts for the sale of Goods.
Access to the Regulations can be obtained by every user of the Store at any time by “clicking” the “Regulations” link on the store’s website, as well as by saving its PDF version on a medium of his choice.
Information about the Goods in the Store, incl. descriptions, prices constitute an invitation to conclude a sales contract within the meaning of art. 71 of the Civil Code, in accordance with the terms of the Regulations.
The goods in the Store are marked in detail. The website contains information in particular about the properties of the Good, its price, raw materials from which it is made, etc.
Photos and presentations of the offered products are used to present the specific models of Goods indicated on them.
II RULES OF USING THE STORE AND CONCLUDING AGREEMENTS FOR THE SALE OF GOODS
Bosqie Sp. z o.o. enables the conclusion of contracts for the sale of Goods via the Internet and provides other services provided for in these Regulations.
The contract for the sale of goods is concluded between the user of the Store (“CUSTOMER”) and Bosqie Sp. z o.o. based in Węgorzewo.
The condition to start using the Store is to read and accept these Regulations.
The information provided by the customer in the course of placing the order should be truthful, up-to-date and accurate. Bosqie Sp. z o.o. reserves the right to refuse to process the order if the data provided is so inaccurate that it is impossible to fulfill the order, in particular, it prevents the correct delivery of the parcel. Before the refusal to implement Bosqie Sp. z o.o. will attempt to contact the customer in order to determine the data in the scope enabling the order to be completed.
The store takes all possible technical and organizational measures required by the relevant provisions of law to protect the personal data of customers, in particular to prevent unauthorized persons from obtaining and modifying the data provided during registration.
A customer who has used the Store is obliged to:
a) Not providing and not forwarding content prohibited by law;
b) use the Store in a way that does not interfere with its functioning;
c) Failure to send or post unsolicited commercial information within the Store;
d) Use the Store in a way that is not inconvenient for other customers and for the Store Administrator;
e) Use of the content posted on the store’s website for personal use.
III CONCLUSION OF THE SALES CONTRACT
The store allows you to place orders for Goods in the following way:
a) on the Store’s website (on-line), using the ordering procedure,
b) by e-mail, by sending an order containing an indication of the selected Goods to the e-mail address: email@example.com
The store accepts online orders 24 hours a day, all days of the week. Orders by e-mail are accepted on business days from Monday to Friday, between 9.00 a.m. and 6.00 p.m.
Orders placed on Saturdays, non-working days and holidays will be processed on the first working day following the day on which the order was placed.
The customer may place an order without the need to permanently register his data in the Store’s database
(so-called shopping without registration).
The condition for placing an order is filling in the form with all the required data necessary for shipping or generating a VAT invoice.
To place an order, select the Goods in the Store, in particular in terms of their quantity, capacity and type, and then go to the “Cart” and continue the ordering procedure by selecting the appropriate options. .
Until the selection of the Goods is confirmed with the “Order and Pay” button, the Customer has the option of making changes and modifications to the Goods in the order, as well as contact details for shipment or invoice. The Customer’s approval of the order by using the “Buy and pay” button is tantamount to accepting the obligation to pay the price of the Goods and the cost of their delivery, about which the Customer is informed immediately before approving the order.
The Customer’s approval of the order in accordance with point 6 above constitutes the Customer’s offer submitted to Bosqie Sp. z o.o. as for the conclusion of the sales contract, in accordance with the content of the order, these and the Regulations.
At the time of placing an order in accordance with point 6 above, the Customer will receive a message to the e-mail address provided with information on the order, quantity of ordered Goods, order value, selected type of delivery and payment, as well as contact details of the Customer, the Store, as well as information on the complaint procedure. as for the Goods and the Customer’s right to withdraw from the sales contract. The information indicated above confirms that the Store has received the Customer’s purchase offer.
The Store sends confirmation of acceptance or refusal to accept the Customer’s offer submitted by e-mail (“Confirmation of the implementation and shipment of the order”) or the refusal to accept the Customer’s offer to the e-mail address provided by him. After receiving the above-mentioned confirmation is concluded between the Customer and Bosqie Sp. z o.o. sales contracts for goods ordered by the customer.
The sales contract is concluded in Polish, in accordance with these Regulations and the order placed by the Customer.
Without prejudice to the Customer’s right to withdraw from the contract in accordance with the relevant provisions of law, the Customer may cancel the order before receiving the confirmation of the purchase offer from the Store, i.e. before receiving the e-mail confirming the acceptance of the order for execution, referred to in point 9 above. In this case, the customer should immediately contact the store, including contact by phone, with e-mail confirmation.
If the Customer chooses a payment method other than “cash on delivery”, the store reserves the right to refuse the order under the sales contract, if: (i) the Buyer’s contact details are so imprecise that they prevent the delivery of the goods, (ii) the transaction has not been authorized in the Przelewy24 electronic payment system or (iii) the payment for the order has not been made within 2 business days of placing the order.
IV DELIVERY AND RECEIPT OF GOODS
The expected time of delivery to the customer when choosing a courier shipment is 3 business days from the day following the shipment. The total and maximum order fulfillment period should not exceed 7 business days, and in no case exceed 20 days from the date of the sale contract. The commencement of the contract may be delayed until the amount of the sale price (and possible shipping costs) is credited to the Store’s bank account, if the Customer chooses the form of payment as an online prepayment (i.e. using the Przelewy24 website or by ordinary online transfer).
The goods are delivered to the address indicated in the territory of the Republic of Poland, depending on the customer’s choice, by the shipping company DPD Poland Sp. z o.o. Fees for the delivery of products are given in the ordering process.
Orders with a value exceeding PLN 300.00 (say: three hundred zlotys) are sent at the expense of the Store.
Otherwise, the costs of shipping the purchased goods are borne by the customer, about which the customer is also informed before approving the order.
All shipments are made by insured courier.
Customers ordering a shipment outside the territory of the Republic of Poland are entitled to indicate the place of delivery of the goods, with the following reservations:
a) The delivery may be carried out only on the territory of the European Union member states,
For the implementation of the orders referred to in point 5 above, the rules of these Regulations shall apply, with the following modifications:
a) The order fulfillment date depends on the place of delivery of the goods, but normally it does not exceed 7 working days from the date of accepting the order for execution.
b) The cost of shipping the goods is PLN 99, except for Greece, Malta and Cyprus, where, due to the need for air transport, the shipping cost is PLN 130.00
c) The customer does not bear the costs of delivery of the ordered goods, if their total value in a given order is equal to or higher than PLN 600.00,
d) The delivery of goods will be carried out only through a courier company,
e) Payment for goods can only be made using online payment tools;
f) The costs of returning the goods after the withdrawal from the sales contract are covered by the Customer.
g) The Store does not direct its activities outside the territory of the Republic of Poland, but only allows customers to indicate the place of delivery of a European Union Member State, on the terms set out above.
V PRICES AND PAYMENT METHODS
Information on the purchase price of the goods provided on the store’s website is binding from the moment the Customer receives an e-mail confirming the acceptance of the purchase order placed by the Customer for the selected Goods.
The prices of products in the store are given in Polish zlotys and include all its components, including VAT, duties and taxes.
The customer pays the price for the ordered Goods together with delivery costs, according to his choice:
a) “cash on delivery” to the forwarder of the courier company at the place of delivery,
b) by bank transfer, via electronic payment made in the Przelewy.pl payment system before delivery. If the Customer chooses the payment method in the form of a prepayment, no payment is received on the account of Bosqie Sp. z o.o. or intermediaries in the transaction (Przelewy24.pl website) within 2 days of placing the order, will cancel the order. In such a situation, you can place orders again and choose a different payment method. The implementation of the order payable by bank transfer or credit card begins after receiving the payment for the goods,
c) if the Customer chooses the option of delivery of goods outside the territory of the Republic of Poland, in accordance with the rules of these Regulations, payment of the price of the goods is possible only in the form of electronic payment.
Bosqie Sp. z o.o. reserves the right to change the prices of goods in the Store, introduce new goods for sale, carry out and cancel promotional campaigns on the store’s websites, or make changes to them in accordance with the standards of the Civil Code and other laws, while such changes do not violate the rights of persons who concluded contracts for the sale of goods offered by the Store before the above-mentioned changes or rights of persons entitled to use a given promotion, in accordance with its rules and during its duration.
After selecting a bank transfer as the payment method, the Customer will be redirected to the Przelewy24 payment form, but the payment may take place after the Customer has previously accepted the terms and conditions of this payment method provided by Przelewy24.pl or PayPal as a settlement agent.
VI COMPLAINTS OF GOODS
The products offered in the store are brand new and original. Bosqie Sp. z o.o. is responsible for physical or legal defects of the Goods on the basis of art. 556 and following of the Civil Code.
Bosqie Sp. z o.o. takes steps to ensure that the Store functions properly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.
Each item purchased in the store may be advertised in compliance with the terms and conditions of the complaint set out in the relevant provisions of law, if it has defects that constitute its non-compliance with the concluded sales contract.
A complaint may be submitted by mail by returning the goods together with a written description of the defect or a complaint form downloaded from the Store’s website and proof of purchase in the Store, by registered mail or other form of shipment, to the address of the warehouse: Sklep Internetowy Bosqie.com ul. Letnia 8, 11-600 Węgorzewo with the note: “Complaint e-shop Bosqie.com”. The customer will receive information on the method of considering the complaint within 14 days from the day following the receipt of the shipment containing the advertised goods by the Store.
If the product has defects, the customer is entitled to the following claims pursuant to art. 556 and art. 561 of the Civil Code:
a) submitting a benefit on withdrawal from the Agreement or reduction of the price of the Goods, unless the Seller immediately and without undue inconvenience to the Buyer replaces the Product with a product free from defects or removes the defect, or
b) requesting the replacement of the Product with a Product free from defects or removal of the defect.
If the complaint is not accepted, the goods will be sent back together with the opinion as to the unjustified nature of the complaint.
If the Customer finds that the goods have been damaged during transport, it is recommended that the Customer draws up a damage report in the presence of the courier.
Out-of-court dispute resolution:
a) Please be advised that the Customer who is a consumer has the right to use the following out-of-court complaint and redress methods:
(I) the possibility of requesting an out-of-court resolution of consumer disputes under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823), i.e. e.g. . to the Provincial Inspector of Trade Inspection in Olsztyn. (e.g. https://ih.olsztyn.pl/
(II) asking the Municipal Ombudsman for Consumer Rights for assistance in the protection of consumer interests and rights (e.g. http://konsument.um.warszawa.pl/). Free assistance to consumers in the protection of their rights and interests is also provided by social organizations, such as Consumer Federation (http://www.federacja-konsumentow.org.pl/).
b) At the same time, we would like to inform you that the above procedure is voluntary and both parties must agree to it.
c) If you purchase Goods as a consumer, you are also entitled to use an out-of-court dispute resolution and redress platform in the form of an interactive platform ODR (Online Dispute Resolution), in accordance with the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21 May 2013 on the online system of settling consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009 / EC, hereinafter referred to as the “REGULATION ON ODR”.
d) The ODR platform is an interactive tool made available to consumers from the European Union, which can be used to submit a complaint. Below is a link to the ODR platform: ec.europa.eu/consumers/odr.
Pursuant to Article 1 of the Regulation on ODR, the purpose of the ODR platform is to provide consumers with a tool facilitating independent, impartial, transparent, effective, fast and fair online out-of-court resolution of disputes between consumers and entrepreneurs in the territory of the European Union.
e) The e-mail address of the Online Store for contacting customers is as follows: firstname.lastname@example.org.
VII RETURNS OF GOODS – WITHDRAWAL FROM THE SALES CONTRACT
A customer who is a consumer within the meaning of the applicable law has the right to withdraw from the sales contract without giving any reason, on the terms described below.
The deadline to withdraw from the contract for the sale of Goods expires after 14 days from the date on which the Customer came into possession of the Goods or on which a third party other than the carrier and indicated by the Customer came into possession of the Goods.
To exercise the right to withdraw from the contract, the Customer should inform the Store about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or e-mail), sent to the following address: Sklep Internetowy Bosqie.com 11-600 Węgorzewo, ul. Letnia 8 or email@example.com
Customers can use the form template, which can be accessed through an application via e-mail to the following address: firstname.lastname@example.org
To meet the deadline to withdraw from the contract, it is sufficient for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
The customer sends back the goods that are withdrawn from the contract to the following postal address: Sklep Internetowy Bosqie.com ul. Letnia 8, 11-600 Węgorzewo immediately, and in any case not later than 14 days from the date on which he informed the Store about the withdrawal from this contract. The deadline is met if the customer sends back the item before the deadline of 14 days.
The customer bears the direct cost of returning the items.
In the event of withdrawal from the contract, the Store returns to the Customers all payments received from the Customer, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method offered by the Store), immediately, and in any case not later than 14 days from the date on which the Store was informed about the Customer’s decision to exercise the right to withdraw from the contract.
We will reimburse the customer’s payment using the same payment methods that were used by the customer in the original transaction, unless the customer expressly agreed to a different solution; in any case, the Customers will not be charged any fees related to this reimbursement. The Store may withhold the reimbursement until receipt of the item or until proof of its return is delivered to the Store, depending on which event occurs first.
Customers are only responsible for reducing the value of the returned Goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
VIII INFORMATION ON ELECTRONIC SERVICES
The store provides the following services to customers by electronic means:
a) Enabling the conclusion of online contracts for the sale of goods in the Store in accordance with these Regulations,
b) Enabling the creation of Customer accounts in the Store,
c) Sending the ordered commercial information regarding the goods
The customer is entitled to withdraw from contracts for the sale of goods in accordance with the relevant legal provisions and on the terms set out in these Regulations. In addition, the Customer is entitled at any time to demand that the Store ceases to provide the services indicated in point 1 b) and c) above.
The technical conditions for the provision of electronic services by the Store are as follows:
a) Access to the Internet,
b) Using a web browser that allows you to edit hypertext documents (such as Internet Explorer, Opera, FireFox, Chrome or similar),
c) Having an e-mail account.
Complaints about the services provided by the Store by electronic means may be submitted by sending a complaint to the e-mail address of the Store’s Customer Service Office (email@example.com) or by phone (tel: (505986668). The Customer’s complaint should include the customer’s name and a brief description. The Store will make every effort to ensure that the reported complaints are considered as soon as possible, but not later than 14 days from the date of receipt of the complaint by the Store. e-mail address.
IX INFORMATION ON PROCESSING BY BOSQIE SP. Z O.O. PERSONAL DATA OF THE STORE USERS
The information indicated below is also made available to the User at the time of collecting his personal data on the Store’s websites.
The administrator of the personal data of the Store User is Bosqie Spółka z ograniczoną odpowiedzialnością. The Administrator processes the personal data of the Store’s Users in accordance with the General Data Protection Regulation of 27 April 2016 (“GDPR”).
Contact to the Data Protection Officer at firstname.lastname@example.org or: Data Protection Officer Bosqie Spółka z ograniczoną odpowiedzialnością, ul. Letnia 8, 11-600 Węgorzewo
The personal data of the Store’s Users are processed, inter alia, in the following scope: (I) in order to perform contracts for the sale of goods from the Store concluded with the User – the basis for data processing will in this case be the contract concluded with the Administrator by accepting the Store’s regulations; (ii) in order to maintain the Store’s User account – the basis for data processing will in this case be the contract concluded with the Administrator by creating an account and accepting the Store’s regulations; (ii) in order to carry out complaint processes – in this case, the basis for processing is the Administrator’s obligation resulting from the legal provision regarding the warranty for defects in the sold item; (iii) if the User gives separate consent, commercial information may be sent to the User’s e-mail address or his telephone number, regarding the goods offered for sale in the Store, including promotional offers – in this case, the basis for processing User’s data is his consent that is not mandatory and may be withdrawn at any time; (iv) in order to send personalized marketing messages to the User on the Store’s website, e.g. in the form of suggestions to purchase goods using profiling. The messages will be prepared based on the analysis of the purchases made by the User – the basis for the processing of the User’s data in this case will be the Controller’s legitimate interest in marketing the goods offered in the Store; (v) for marketing purposes – to the delivery address provided by the User, the Administrator from time to time send information about the offer of the Bosqie.com store or the offer of its business partners – the basis for processing the User’s personal data in this regard will be the legitimate interest of the Administrator or its partners consisting in on the marketing of the goods indicated in the offer; The User may at any time object to the processing of his personal data in the above scope by contacting the Store, (vi) for statistical purposes for the Administrator’s internal needs – in this case, the basis for processing will be the Administrator’s legitimate interest in collecting information enabling the development of activities and customization of services to the needs of the Store’s Users, (vii) to confirm the performance of the Administrator’s obligations and to pursue claims or defend against claims that may be directed against the Administrator, to prevent or detect fraud – the basis for the processing of User’s data in this case will be the Administrator’s legitimate interest, which is protection of rights, confirmation of the performance of obligations and obtaining due remuneration on this account from the Administrator’s clients.
When making purchases in the Store, the User provides certain personal data necessary to perform the sales contract. The refusal to provide the data necessary to complete the order results in the Store’s inability to perform the sales contract. It is not obligatory for the User to consent to receiving commercial information to the e-mail address provided or the telephone number provided for the implementation of the concluded contract for the sale of Goods. If consent is given, it may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of the processing prior to the withdrawal.
The Administrator will provide the User’s personal data to entities that cooperate with us in the performance of the sales contract for the goods purchased by the User, including the receipt of payment for the purchased goods, as well as the delivery of the goods.
The personal data provided by the User will be processed in the period necessary to perform the sales contract, as well as complaint claims, as well as confirm the performance of the Administrator’s obligations and pursue claims or defend against claims that may be directed against the Administrator – but not longer than 10 years from the date of transfer The Administrator by the User of his data.
The administrator uses IT and organizational security to minimize the risk of data leakage, destruction, disintegration, such as: firewall system, anti-virus and anti-spam security systems, internal access procedures, data processing and disaster recovery, as well as a backup system operating on multiple levels.
X FINAL PROVISIONS
Failure to accept the provisions of these Regulations prevents the purchase of the Goods offered by the Store. The store will allow the customer to read the Regulations when placing an order. Customers who have an account in the Store will be informed about the change in the regulations via e-mail. A customer who does not accept the changes introduced in the Regulations has the right to delete the account at any time.
Polish law applies to the contract for the sale of products in the Store. The contract is concluded in Polish.
In matters not covered by these regulations, the provisions of the Civil Code or provisions of other legal acts applicable to the operation and functioning of the store shall apply accordingly.
The competent court for resolving disputes is the local court with jurisdiction according to applicable regulations.
Bosqie Sp. z o.o. reserves the right to amend the Regulations at any time. Amendments to the Regulations apply to orders placed after a given amendment to these Regulations, subject to the provisions of paragraph 3 above.
All trademarks and company names displayed in the store belong to their legal owners and have been placed for information purposes.
Published on 02/01/2019